Privacy Policy

1. About Nova GPlus

Nova GPlus Pty Ltd provides residential and commercial roofing services across Australia, including:

• Metal roofing

• Re-roofing

• Roof repairs

• Insurance-related roofing repairs

• Wall cladding

• Residential roofing

• Commercial roofing

• Roof inspections and quotations

• Related roofing and building services

We are based in Strathfield South, NSW and provide services to customers across Australia.

2. Personal Information We Collect

Depending on how you interact with us, we may collect information including:

• Your full name

• Phone number

• Email address

• Property or project address

• Suburb, post-code and state

• Details about your roofing project

• Photographs or videos of your property or roof

• Information supplied when requesting a quote

• Communications between you and Nova GPlus

• Invoice and payment-related information

• Insurance claim information where relevant to repair work

• Information submitted through our website contact forms

• Information provided through Facebook, Instagram, Messenger, Google or other advertising platforms

• Website usage information, such as IP address, browser type and pages visited

We only seek to collect information that is reasonably necessary for our business activities.

3. How We Collect Information

We may collect personal information directly from you when you:

• Request a free quote or estimate

• Submit a form through our website

• Call or email us

• Send us a Facebook or Instagram message

• Respond to an advertisement

• Provide photographs, plans or project information

• Engage us to perform roofing work

• Make a payment

• Contact us regarding an insurance repair

• Communicate with our employees, contractors or representatives

We may also receive information through third-party platforms such as Facebook, Instagram, Google, advertising platforms, analytics providers, insurers, builders, property managers or other parties involved in your project.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries

• Prepare roofing quotations and estimates

• Assess roofing requirements

• Arrange inspections

• Schedule roofing work

• Contact you regarding your project

• Supply roofing products and services

• Manage customer accounts

• Process payments and invoices

• Communicate with insurers, suppliers or contractors where required

• Provide customer support

• Improve our website, advertising and services

• Measure advertising performance

• Maintain business and accounting records

• Prevent fraud or misuse of our services

• Comply with legal and regulatory requirements

We will not use personal information for unrelated purposes unless permitted by law or you have provided consent.

5. Quotes and Enquiries

When you request a quote, we may ask for details such as your name, telephone number, email address, property location, roof type, photographs and information regarding the work required.

We use this information primarily to assess the project, prepare an estimate or quotation, communicate with you and arrange services.

Providing accurate information helps us prepare a more accurate quotation.

6. Facebook, Instagram and Online Advertising

Nova GPlus may advertise through platforms such as Facebook, Instagram, Google and other online services.

If you submit your information through an online advertisement, lead form or messaging service, the relevant platform may provide that information to us.

Information received through these channels may include:

• Name

• Email address

• Telephone number

• Location

• Information about the service you are interested in

• Messages or responses submitted through the platform

Those platforms also operate under their own privacy policies and data-handling practices.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies.

Cookies are small files or technologies used to recognize your browser and help websites function, understand visitor activity and improve advertising performance.

We may use cookies or similar technologies for:

• Website functionality

• Traffic measurement

• Website analytics

• Advertising measurement

• Re-marketing or advertising campaigns

• Understanding which pages and services visitors are interested in

• Improving website performance

Third-party services such as Google or Meta may also use cookies or similar technologies when their services are integrated with our website.

You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Marketing Communications

Where permitted, we may contact existing or prospective customers regarding Nova GPlus services, quotations, promotions or related information.

Marketing communications may be sent by:

• Email

• SMS

• Telephone

• Social media

• Online advertising

You may ask us to stop sending direct marketing communications at any time.

Where required, electronic marketing communications will provide an appropriate unsubscribe or opt-out mechanism.

The OAIC states that organisation using personal information for direct marketing must provide individuals with a simple means to opt out where the relevant privacy requirements apply.

9. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business or provide services.

This may include disclosure to:

• Employees and authorized representatives

• Roofing contractors and subcontractors

• Suppliers and manufacturers

• Delivery or logistics providers

• Insurers and insurance-related service providers

• Accountants and professional advisers

• Payment service providers

• Website hosting providers

• Email and communication providers

• Customer relationship management systems

• IT and cloud service providers

• Advertising and analytics providers

• Government authorities where legally required

We do not sell personal information to third parties.

10. Overseas Service Providers

Some technology, cloud, email, website, analytics or advertising providers we use may process or store information outside Australia.

Depending on the service provider, information may be processed in countries including the United States and other jurisdictions in which those providers operate data centers or service infrastructure.

Where applicable, we take reasonable steps to use reputable providers and appropriately protect personal information.

11. Storage and Security

We take reasonable steps to protect personal information from:

• Loss

• Misuse

• Un-authorised access

• Modification

• Interference

• Un-authorised disclosure

Information may be stored electronically through secure business systems, email services, cloud services, accounting systems, customer management systems and other service providers.

No internet transmission or electronic storage system can be guaranteed to be completely secure. However, we take reasonable measures appropriate to the nature of the information we hold.

12. Retention of Information

We retain personal information only for as long as reasonably required for:

• Providing services

• Managing customer relationships

• Warranty or project records

• Accounting and taxation requirements

• Insurance-related matters

• Resolving disputes

• Meeting legal obligations

When personal information is no longer reasonably required, we may securely destroy or de-identify it where appropriate and permitted by law.

13. Accessing Your Personal Information

You may contact us to request access to personal information we hold about you.

We may need to verify your identity before providing information.

In some circumstances, access may be restricted or refused where permitted or required by law.

If access cannot be provided, we will generally explain the reason where appropriate.

14. Correcting Your Information

If you believe personal information we hold about you is inaccurate, incomplete or out of date, please contact us.

We will take reasonable steps to review your request and correct the information where appropriate.

15. Privacy Complaints

If you believe we have mishandled your personal information, please contact us using the details below.

Please provide:

• Your name

• Contact details

• Details of your concern

• Any relevant supporting information

We will review your complaint and aim to respond within a reasonable period.

If your complaint concerns obligations under the Australian Privacy Principles and you are not satisfied with our response, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).

16. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or external services.

Nova GPlus is not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Children's Privacy

Our services are intended primarily for property owners, businesses, builders, property managers and other adults seeking roofing services.

We do not knowingly seek to collect personal information from children where it is not reasonably necessary.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business operations

• Our website

• Technology we use

• Legal or regulatory requirements

• Our information-handling practices

The latest version will be published on our website with the date it was last updated.

19. Contact Nova GPlus

For questions regarding this Privacy Policy, access or correction requests, or privacy complaints, contact:

Nova GPlus Pty Ltd

Nova GPlus Roofing
Strathfield South, NSW, Australia

Phone: 0468 247 052
Email: estimates@novagplus.com.au